:root {
  --bg: #f6f6f4; --card: #fff; --ink: #1d1d1b; --muted: #6b6b66; --line: #deded8;
  --accent: #1f4e8c; --ok: #1d6b3a; --warn: #8a5a00; --bad: #a32020;
  font: 14px/1.45 system-ui, -apple-system, "Segoe UI", sans-serif; color: var(--ink); background: var(--bg);
}
@media (prefers-color-scheme: dark) {
  :root { --bg: #161615; --card: #20201e; --ink: #ecece8; --muted: #a2a29b; --line: #3a3a36; --accent: #7fa8e0; --ok: #6cc28c; --warn: #e0b45a; --bad: #ef7d7d; }
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; }
main { padding: 12px; max-width: 1280px; margin: 0 auto; }
h1 { font-size: 18px; margin: 0 0 12px; }
h2 { font-size: 15px; margin: 16px 0 8px; }
.bar { display: flex; gap: 8px; align-items: center; padding: 8px 12px; background: var(--card); border-bottom: 1px solid var(--line); }
.bar .link { margin-left: auto; }
.tag { font-size: 11px; padding: 1px 6px; border: 1px solid var(--line); border-radius: 10px; color: var(--muted); }
.muted { color: var(--muted); }
.banner { background: var(--bad); color: #fff; padding: 8px 12px; font-weight: 600; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 16px; }
label { display: block; margin-bottom: 10px; }
input, select, textarea { width: 100%; font: inherit; color: inherit; background: var(--card); border: 1px solid var(--line); border-radius: 6px; padding: 6px 8px; }
button { font: inherit; border: 1px solid var(--line); background: var(--card); color: var(--ink); border-radius: 6px; padding: 6px 12px; cursor: pointer; min-height: 32px; }
button.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
button.link { border: 0; background: none; color: var(--accent); padding: 4px; }
button:disabled { opacity: .5; cursor: not-allowed; }
button:focus-visible, input:focus-visible, textarea:focus-visible, select:focus-visible { outline: 2px solid var(--accent); outline-offset: 1px; }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); overflow-x: auto; }
.tab { border: 0; border-bottom: 2px solid transparent; border-radius: 0; background: none; }
.tab.active { border-bottom-color: var(--accent); color: var(--accent); font-weight: 600; }
.row { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.list { list-style: none; padding: 0; margin: 0; display: grid; gap: 8px; }
.item { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 10px; }
.item.focus { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent); }
.item header { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 6px; }
.item textarea { min-height: 96px; }
.actions { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.checks { list-style: none; padding: 0; margin: 6px 0 0; font-size: 12px; }
.checks li::before { content: "• "; }
.checks .block { color: var(--bad); }
.checks .warn { color: var(--warn); }
.pill { font-size: 11px; padding: 1px 8px; border-radius: 10px; background: var(--line); }
.pill.approved, .pill.sent, .pill.handed_off, .pill.scheduled { background: var(--ok); color: #fff; }
.pill.blocked, .pill.no_contact { background: var(--bad); color: #fff; }
.status { min-height: 1.4em; margin: 8px 0; color: var(--muted); }
.error { color: var(--bad); }
.stack { display: grid; gap: 8px; }
.answer { background: var(--card); border-left: 3px solid var(--accent); padding: 8px 10px; margin-top: 8px; }
.stats { display: grid; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 8px; margin: 0; }
.stats div { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 8px; }
.stats dt { font-size: 12px; color: var(--muted); }
.stats dd { margin: 0; font-size: 20px; font-weight: 600; }
.table { width: 100%; border-collapse: collapse; background: var(--card); font-size: 13px; }
.table th, .table td { text-align: left; padding: 6px; border-bottom: 1px solid var(--line); }
.switch { display: flex; gap: 6px; align-items: center; margin: 0; }
.switch input { width: auto; }
.split { display: grid; grid-template-columns: 1fr; gap: 16px; align-items: start; }
@media (min-width: 900px) {
  .split { grid-template-columns: minmax(0, 5fr) minmax(0, 6fr); }
  .split .col { max-height: calc(100vh - 150px); overflow-y: auto; padding-right: 4px; }
}
.split h2 { margin-top: 4px; }
.meta { font-size: 12px; color: var(--muted); }
.request { margin: 6px 0; padding: 6px 8px; background: var(--bg); border-radius: 6px; font-size: 13px; }
.details { margin-top: 8px; border-top: 1px solid var(--line); padding-top: 8px; font-size: 13px; display: grid; gap: 6px; }
.details h3 { font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); margin: 4px 0 0; }
.details ul { margin: 0; padding-left: 18px; }
.context { font-size: 13px; margin-bottom: 6px; }
.flush { margin: 0; }
.flush-top { margin: 4px 0 0; }
.item.done { opacity: .72; }
.item.done .context, .item.done strong { color: var(--muted); }
.days { border: 1px solid var(--line); border-radius: 6px; padding: 8px; }
.days label { display: inline-flex; gap: 4px; align-items: center; margin: 0 10px 0 0; }
.days input { width: auto; }
.warm { color: var(--warn); font-weight: 600; }
dialog { border: 1px solid var(--line); border-radius: 10px; padding: 16px; max-width: 420px; width: calc(100% - 32px); background: var(--card); color: var(--ink); }
dialog::backdrop { background: rgba(0, 0, 0, .35); }
.stack label.switch input { width: auto; }
.scroll { overflow-x: auto; }

/* Phones and small screens */
html { -webkit-text-size-adjust: 100%; text-size-adjust: 100%; }
body { padding: 0 env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left); overflow-x: hidden; }
.bar { padding-top: max(8px, env(safe-area-inset-top)); flex-wrap: wrap; position: sticky; top: 0; z-index: 5; }
.item, .card, .answer, .table td { overflow-wrap: anywhere; }
img, video { max-width: 100%; height: auto; }
.table th, .table td { white-space: nowrap; }
.table td:first-child { white-space: normal; }
@media (max-width: 600px) {
  :root { font-size: 15px; }
  main { padding: 10px; }
  .wide-only { display: none; }
  .bar { gap: 4px 10px; }
  .bar #who { flex: 1 1 auto; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .bar .link { margin-left: 0; }
  input, select, textarea { font-size: 16px; } /* stops iPhone zooming in on tap */
  button { min-height: 44px; }
  button.link { min-height: 36px; }
  .tab { flex: 0 0 auto; padding: 8px 10px; }
  .card { padding: 12px; }
  .row { flex-wrap: wrap; }
  .actions button { flex: 1 1 auto; }
  dialog { width: calc(100% - 16px); max-width: none; max-height: calc(100dvh - 32px); overflow-y: auto; padding: 12px; }
  .stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

/* Queue: Leads and Drafts are tabs on phones, side by side on wide screens */
.subtabs { display: none; }
@media (max-width: 899px) {
  .subtabs { display: flex; gap: 2px; position: sticky; top: var(--bar-h, 48px); z-index: 4; background: var(--bg); border-bottom: 1px solid var(--line); margin: 0 -10px 8px; padding: 0 10px; }
  .subtabs .tab { flex: 1 1 0; }
  .split[data-pane="leads"] .col-drafts, .split[data-pane="drafts"] .col-leads { display: none; }
  .split .col > h2:first-child, .split .col > .row:first-child h2 { display: none; }
}
.pill:empty { display: none; }

/* Live alert bubbles */
.bubbles { position: fixed; right: 12px; bottom: calc(12px + env(safe-area-inset-bottom)); display: flex; flex-direction: column; gap: 6px; z-index: 20; max-width: min(320px, calc(100vw - 24px)); }
.bubble { text-align: left; padding: 10px 12px; border-radius: 14px; border: 1px solid var(--line); background: var(--card); color: var(--ink); box-shadow: 0 4px 14px rgba(0,0,0,.18); cursor: pointer; }

/* Overlay embed (?embed=1): compact, and blank until a trusted parent says hello */
.embed-wait { display: none; }
html.embed:not(.trusted) body > * { visibility: hidden; }
html.embed:not(.trusted) .embed-wait { display: block; visibility: visible; padding: 16px; color: var(--muted); }
html.embed { font-size: 13px; }
html.embed main { padding: 6px 8px; }
html.embed .bar { padding: 4px 8px; gap: 6px; }
html.embed h1 { font-size: 15px; margin-bottom: 6px; }
html.embed h2 { font-size: 13px; margin: 10px 0 4px; }
html.embed .tabs .tab { padding: 4px 8px; }

/* Support page */
.support-head { display: flex; gap: 8px; align-items: center; margin: 4px 0 8px; }
.support-head .support-tabs { flex: 1; margin: 0; }
.chat { list-style: none; padding: 0; margin: 0 0 8px; display: flex; flex-direction: column; gap: 8px; max-height: min(60vh, 560px); overflow-y: auto; }
.msg { max-width: 88%; padding: 8px 10px; border-radius: 12px; border: 1px solid var(--line); background: var(--card); align-self: flex-start; }
.msg p { margin: 2px 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg .who { font-size: 12px; color: var(--muted); }
.msg.mine { align-self: flex-end; border-color: var(--accent); }
.msg.owner:not(.mine) { border-color: var(--ok); }
.msg.system { align-self: center; background: none; border-style: dashed; font-size: 13px; }
.chat-form { display: flex; gap: 8px; align-items: flex-end; }
.chat-form textarea { flex: 1; min-height: 44px; }
details.cr { margin-top: 12px; }
details.cr summary, details.guide summary { cursor: pointer; font-weight: 600; padding: 6px 0; }
.guides { display: grid; gap: 6px; }
details.guide { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 4px 12px; }
details.guide ol { padding-left: 20px; }
details.guide li { margin: 4px 0; }
details.guide .tips { color: var(--muted); }
#faq-search { width: 100%; margin: 4px 0; }
.inbox-row { display: grid; gap: 2px; width: 100%; text-align: left; padding: 10px; }
.inbox-row.waiting { border-color: var(--warn); }
.news .tag { font-size: 12px; color: var(--muted); }
.news.maintenance { border-left: 4px solid var(--warn); }
.news .when { font-weight: 600; margin: 2px 0; }
.news-body { white-space: pre-wrap; }
.banner { margin: 8px 0 0; padding: 8px 12px; border: 1px solid var(--warn); border-radius: 8px; color: var(--ink); cursor: pointer; }
html.embed .chat { max-height: 50vh; }